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1. Finish adding your items to your shopping cart.

2. Click on the shopping cart icon on the top right corner of your screen.

3. If you see all the items you want in your cart then you can continue through our checkout by clicking on the orange “CHECKOUT” button at the bottom of the page.

4. You may choose to process through our regular website checkout or through express checkout options. Please see the express checkout options below.

5. You will be transferred to our Customer Information page and will be prompted to enter your:

- Name
- Email address
- Shipping Address

6. If you have a valid discount code, you may enter it in the ” Discount code” field. Be sure to click on the “Apply”  button in order to have your discount activated and applied to your order.

7. Continue by clicking “Continue to Shipping” button. Please make sure you have input your shipping address correctly.

8. Choose your preferred shipping method. Once everything is completed, click on “Continue to Payment Method”.

9. From here you will be prompted to enter in your payment details for your order.

10. Once you have completed the form, click on the “Complete Order” button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.

You will receive an email confirmation containing the Order Number and details of your purchase. Once your order has been shipped you will receive another email confirmation, your shipping confirmation email, which will contain your tracking number and other details regarding order status in it.

We are primarily an online store, allowing us to keep overhead costs low and offer better value to our customers. However, we occasionally participate in pop-up events and local markets.

You can reach our support team by emailing us or using the contact form on our website. We typically respond within 24 hours during business days.

No. You can place an order as a guest

Who doesn’t love a sale!

If you have a unique coupon code that you forgot to enter and your order has not been shipped yet, please email us and we will gladly make the adjustment to your order.

However, if your order has already shipped, we cannot honor the coupon code since the order is already in transit and it would be unfair to other customers.

No. You can check out as a guest without creating an account. Simply add your items to cart and complete your purchase as normal.

Creating an account is optional and can make it easier to view your order history and manage future purchases.

We accept order cancellation before the product is processed and shipped out to the logistic facility.

We cannot cancel the order if the product has been shipped out as it is already on its way to you.

We will need to wait until the order is delivered and proceed with the return process.

Standard shipping typically takes 5–7 business days.

Expedited shipping is available at checkout and delivers within 1–3 business days.

Please note that processing time of 1–2 business days is not included in these estimates.

Yes, we offer free standard shipping on all orders over $50. Orders under $50 have a flat shipping rate that is calculated at checkout based on your location.

Yes. We currently ship to Australia, New Zealand, the United States, Canada, and select international destinations.

International delivery times vary by location and typically take 7–14 business days. Please note that any import duties, taxes, or customs fees imposed by the destination country are the responsibility of the customer.

Once your order ships, you'll receive an email with a tracking number and a link to track your package. You can also check your order status by logging into your account and viewing your order history.

If your package appears lost or arrives damaged, please contact our support team within 7 days of the expected delivery date. We'll work with the carrier to locate your package or send a replacement at no extra cost.

Please contact us immediately and provide your ORDER NUMBER along with the correct shipping address.

We may still be able to correct the shipping address if your order has not yet been fulfilled and shipped from the warehouse. If it has already been shipped, please refer to our Wrong Address Policy for information on how we handle wrong address issues.

We only ship products to the shipping address provided by the customer at the time of purchase on our website. That’s why it is important to carefully enter your shipping address when placing an order.

If you have made an error in entering your address, please reach out to our customer support team as soon as possible. The shipping address may still be corrected if your order has not yet been fulfilled and shipped from the warehouse.

• If your order has not been fulfilled and shipped, please contact our customer support team immediately to update the address.
• If the order has been shipped and is returned to sender due to a wrong or insufficient address, we will send you an invoice to cover the full cost of re-shipping your order.
• If the order has been shipped and delivered to the wrong address, you may have lost the order unless you are able to resolve the issue with the logistics company or the recipient. In this case, we will not be able to issue a refund or re-ship the package.
  
  This policy is not our preference, nor is it our first choice. However, the simplest way to avoid these issues is to carefully enter and review your shipping address when placing your order.

We accept returns within 30 days of delivery for items in their original, unused condition with tags attached. To start a return, log into your account or contact our support team for a return authorization.

Once we receive your returned item, please allow 5–7 business days for inspection and processing. Refunds are issued to your original payment method and may take an additional 3–5 business days to appear on your statement.

To complete your return, please reach out to us at hello@snoorababy.com

Please do not send your purchase back to the sender address. Detailed return information will be sent to your email once your return application has been approved.

Once you receive the detailed return instructions, you will need to promptly return the product to us within 14 days; otherwise, the request will expire, and you will no longer be eligible for a return.

For returns due to defects or errors on our part, we provide a prepaid return label at no cost. For other returns such as change of mind, the customer is responsible for return shipping costs.

Items purchased on sale or with a discount code can be returned for store credit only. Final sale items marked as non-returnable at the time of purchase cannot be returned or exchanged.